MontLive Support Services

 
































Computer and Network
This goes to Gary and has to do with IVMS computer software and hardware issues, printers, copiers, network connectivity, and the phone system. Gary is also handling any requests regarding electricity not working. This includes alarm systems and entry codes for the time clock as well as security alarms and anything that may involve a power strip or electrical repair. Gary also orders computer desks and computers, laptops and tablets.

Facilities
This goes to Bill, Julio, and the crew regarding physical things like keys, things that need repair, sanitizing, moving, putting things together, painting, weeding, mowing, carpet cleaning, bathrooms, toilet paper, paper towels, locks and keys and other requests involving our physical facilities. If you have carline requests, this can be done through regular school email.

Students Registration and Faculty Updates
This goes to Alice or Whitney and involves updates to Faculty placement and student addresses and phone numbers in order to keep our records up to date. We MUST have current phone numbers and addresses for parents and family members, especially for anyone who is listed on the student's emergency pickup list. We use Montalign to update this information, however, do not submit to Montalign as this involves IVMS student information rather than a programming issue with Montalign.

Human Resources and Supplies
This goes to Michelle. She handles HR and is also ordering supplies.

Website Updates
This goes to Matt, Kym, and Peter regarding IVMS Website updates and changes. You may also send Peter "What's happening" info and photos for Community News updates here too. You can attach files at the bottom the the ticket.

Montessori Live
Any technical issues or registration questions for Montessori Live should be directed here. This goes to Jenifer Baehr and to Kym.

MontAlign
Any problems or questions regarding Montalign as a record keeping system. This goes to Jim Dunn, the programmer for Montalign. He is not responsible to update student records or other school data. These requests must to go Alice, our registrar.

To submit a trouble ticket choose the link below according to your support needs.
After entering the ticket information please only hit the Submit button once. If you hit it multiple times it will create multiple tickets.

 































Computer & Network
Facilities
Student Registration
Human Resources and Supplies
Website Updates
Montessori Live
MontAlign